Optimise Your Business Potential
Welcome to SM-UK consulting and offerings, where we help you optimise your business potential. Our team of experienced consultants provides tailored solutions designed to help you achieve your business goals and drive growth.
About SM-UK consulting and offerings
Our Expertise
Our Expertise
Our Expertise
At SM-UK consulting and offerings, we have years of experience in consulting and transformation delivery. We specialise in providing expertise in areas such as business change, operating model development, contact/ customer and digital services and general operationsal improvement. Our expertise can help take your business to the next level.
Our Team
Our Expertise
Our Expertise
Our team at SM-UK consulting and offerings is made up of highly skilled professionals with diverse backgrounds covering business engagement, IT, Digital, UX/CX and Customer services (including cloud platforms). We work as 'one team' with our clients, regardles of sector to create tailored solutions that meet their unique needs.
Our Approach
Our Expertise
Our Approach
At SM-UK consulting and offerings, we take a holistic, methodology-based approach, using standards such as TOGAF, ADKAR, ITIL etc. support our client engagements. We work closely with our clients to review and understand stratagies, OKR's and market challenges to develop solutions that address customer specific needs. Our approach is always truly collaborative, transparent, and results-driven.
Our free transformation diagnostic offer
Transformational Change
Recently, I've had executive conversations about why transformation is so challenging. This is a topic we particularly familiar with, having discussed it many times before with senior private and public sector stakeholders. Key themes from our discussions below
Managing Political Divides
Transformation involves aligning different organisational messages. CEOs and CFOs question past failed transformations and their impacts on OKRs, revenues and EBITDA. CIOs/CDIOs/CTOs focus on technical debt, digital exploitation, and skills retention. Operational teams are concerned with meeting KPIs amidst high expectations, and customers struggle with broken interactions requiring excessive effort to resolve.
Addressing Core Challenges
True transformation (business, operating model, technical, organizational) is tough to achieve alone due to interdependencies like future business model demands, resource needs, skills for planning and management, and communication of benefits and risks. Often, trying to change the model while maintaining the existing paradigm with the same team (and bringing the organisation with you) leads to inertia and eroded support.
Our Approach
Instead of lengthy proposals, we offer a 1-day diagnostic (free of charge) to identify aspirations, enablers, and blockers based on real information from key stakeholders. The result is an executive summary for all organisational layers. This method reduces change risk, improves outcomes, and engages the organisation with leadership during change. We would be delighted to talk this through approach with you, get in touch steve.morgan@sm-uk.com